Terms and Conditions

CUSTOMER SERVICE POLICY

Tiffany Treloar is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2 - 12 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. 

PRICING POLICY

All of our prices are in Australia dollars (AUD) and transactions will be processed in Australian dollars (AUD).

SHIPPING and DELIVERY POLICY

DELIVERY WITHIN AUSTRALIA  

Tiffany Treloar delivers products Australia wide using Australia Post EXPRESS POST SATCHELS. All orders over $150 are shipped for free. Orders under $150 a flat rate of $12 is charged for every order regardless of quantity within Australia.
Orders are dispatched within 2 business days and shipping times are estimated at between overnight and 5 business days depending on your location within Australia. 

DELIVERY OUTSIDE AUSTRALIA   
For all purchases sent outside Australia we use DHL Registered GlobalMail.

 

ZONE 1
New Zealand
ZONE 2
Asia Pacific
ZONE 3
Western Europe
ZONE 4
USA, Canada, Middle East 
New Zealand
China
Austria
Afghanistan
Fiji
Finland
Canada
Hong Kong
France
Iran
India
Greece
Iraq
Indonesia
Germany
Pakistan
Japan
Ireland
Saudi Arabia
Malaysia
Italy
USA
Thailand
Netherlands
Yemen
Vietnam
Spain
United Kingdom

 

International shipping rates are calculated by weight and destination zone. Orders are dispatched within 2 business days and shipping times are estimated at between 10 - 12 business days.

International orders require a signature upon delivery but are not trackable. We have selected this service to be able to provide our international customers with a competitive shipping price, however we are happy to arrange a trackable courier service for you if required (this will incur an additional fee).

 

RETURNS and EXCHANGES POLICY

Please choose carefully. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised. 
Returns and exchanges will not be accepted without a Return Authorisation Number.

HOW TO MAKE A RETURN

  1. Email info@tiffanytreloar.com.au and request a Return Authorisation Number within 48 hours of receiving your order.  
  2. Upon approval of the return or exchange, you will be emailed a Return Authorisation Number.
  3. Write the Return Authorisation Number on the original receipt and include in package with returned items. Arrange shipment to:

Tiffany Treloar:  191 Flinders Lane, Melbourne. Victoria  AUSTRALIA  3000

You will be notified via email once your return has been received and processed.

Domestic returns and exchanges are accepted within 14 days of the dispatch date and International returns and exchanges within 28 days.  Items returned without an authorisation number or outside these time frames will not be accepted.

Items for return must be in original condition, unwashed with labels attached and in original packaging. We do not accept items with any indication of having been used. In such cases, items will be returned to the purchaser. 
 
Tiffany Treloar will happily exchange an item for the same item in a different size, subject to availability.  
 
If a different garment is desired, a store credit will be issued and a new order processed.

If you have purchased an item that is now on sale, we will gladly offer a price adjustment if the original date of shipment is within 7 days of the sale offering. 
 
It is advisable to send returned items by registered post and keep your proof of purchase certificate, as we cannot be responsible for goods lost or damaged in transit. 

Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.  

If you wish to receive a refund we will re-credit the original purchaser’s credit card for the sum paid less any duties and taxes. Please note that card refunds may take up to 10 business days for your bank to complete, depending on the bank’s processing time.  
 
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition, please email info@tiffanytreloar.com.au immediately.

 

COMPANY DETAILS

TIFFANY TRELOAR PTY LTD

ABN:

 

97 946 096 655

ACN:

 

107 646 891

Address:

 

Tiffany Treloar Pty Ltd
191 Flinders Lane, Melbourne. Victoria  AUSTRALIA  3000

Phone:

 

+61 3 9650 2250

Email:

 

info@tiffanytreloar.com.au

 

 

 

© Tiffany Treloar 2015